<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Single Point Consulting]]></title><description><![CDATA[Single Point Consulting delivers tailored tech solutions, driving growth, streamlining operations, and empowering businesses to thrive in the digital ]]></description><link>https://www.singlepoint.us/news</link><generator>RSS for Node</generator><lastBuildDate>Mon, 13 Apr 2026 22:00:08 GMT</lastBuildDate><atom:link href="https://www.team-ecx.com/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[ROI of Blended AI-Human Models: The Winning Formula]]></title><description><![CDATA[When it comes to contact center software, CEOs aren’t swayed by flashy features—they’re laser-focused on metrics that drive the bottom line. Think customer retention, NPS, revenue per contact, and lifetime value. To win executive buy-in, you need more than buzzwords—you need rock-solid ROI, real-world proof, and a compelling edge over the competition. Otherwise, your pitch is just noise in their coffee break.]]></description><link>https://www.singlepoint.us/post/roi-of-blended-ai-human-models-the-winning-formula</link><guid isPermaLink="false">68fbb783be1c9042a1188d65</guid><pubDate>Fri, 24 Oct 2025 17:56:37 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/cf8bb3_4a34de6511db4d6ab70d0cb3394e3330~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Pete Picciano</dc:creator></item><item><title><![CDATA[The Right Way to Get Started with AI]]></title><description><![CDATA[Artificial Intelligence is everywhere — but cutting through the noise to find what truly drives results takes more than enthusiasm. That’s why our latest Lunch &#38; Learn session, The Right Way to Get Started with AI, brought together industry professionals eager to move beyond hype and begin their AI journey with clarity and confidence.]]></description><link>https://www.singlepoint.us/post/the-right-way-to-get-started-with-ai</link><guid isPermaLink="false">690ce34dc7704ee6cd1b23c3</guid><pubDate>Fri, 17 Oct 2025 17:09:17 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/cf8bb3_8ca12748fc5a4bc28b84a4527c0768e7~mv2.jpg/v1/fit/w_1000,h_858,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Pete Picciano</dc:creator></item><item><title><![CDATA[Enhancing Operational Efficiency with Expert Strategies]]></title><description><![CDATA[When it comes to running a business smoothly, nothing beats the power of smart strategies that boost productivity and cut down waste. Have you ever wondered how some companies seem to glide effortlessly through challenges while others struggle? The secret often lies in how well they optimize their processes. Today, I want to share some practical insights on improving business operations that can help you unlock new levels of success.]]></description><link>https://www.singlepoint.us/post/enhancing-operational-efficiency-with-expert-strategies</link><guid isPermaLink="false">68c9fe4c09d048a5bf8f03d2</guid><pubDate>Tue, 02 Sep 2025 17:17:02 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/cf8bb3_af4a3a1a68d94471a238eae8252d8670~mv2.png/v1/fit/w_1000,h_768,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Pete Picciano</dc:creator></item><item><title><![CDATA[CEOs &#38; New Software Investments - Key Metrics to Measure the Success of Your New Contact Center Software: ]]></title><description><![CDATA[When it comes to contact center software, CEOs aren’t swayed by flashy features—they’re laser-focused on metrics that drive the bottom line. Think customer retention, NPS, revenue per contact, and lifetime value. To win executive buy-in, you need more than buzzwords—you need rock-solid ROI, real-world proof, and a compelling edge over the competition. Otherwise, your pitch is just noise in their coffee break.]]></description><link>https://www.singlepoint.us/post/ceos-new-software-investments-key-metrics-to-measure-the-success-of-your-new-contact-center-soft</link><guid isPermaLink="false">680aa7d102e22389d105a022</guid><category><![CDATA[Tech Innovations]]></category><category><![CDATA[Cybersecurity]]></category><category><![CDATA[Digital Transformation]]></category><category><![CDATA[Business Growth]]></category><category><![CDATA[Call Center]]></category><pubDate>Thu, 24 Apr 2025 06:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/cf8bb3_4a34de6511db4d6ab70d0cb3394e3330~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Pete Picciano</dc:creator></item><item><title><![CDATA[How to Hire a Contact Center Software Consultant: A No-BS Guide to Getting It Right]]></title><description><![CDATA[Hiring a contact center software consultant isn’t rocket science, but it’s not a cakewalk either. Skip the posers, dodge the overpriced suits, and find someone who’s as fed up with bad systems as you are. ]]></description><link>https://www.singlepoint.us/post/how-to-hire-a-contact-center-software-consultant-a-no-bs-guide-to-getting-it-right</link><guid isPermaLink="false">680a9f3f542ffc22bab2230c</guid><category><![CDATA[Business Growth]]></category><category><![CDATA[Call Center]]></category><pubDate>Thu, 17 Apr 2025 20:42:46 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/cf8bb3_15036762d6764b26a9cc24d48c227093~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Pete Picciano</dc:creator></item><item><title><![CDATA[The Future of Contact Centers: Balancing AI, Cost Efficiency &#38; Customer Experience]]></title><description><![CDATA[Contact centers are facing a major transformation—driven by AI, automation, and changing customer expectations. The industry is under immens]]></description><link>https://www.singlepoint.us/post/the-future-of-contact-centers-balancing-ai-cost-efficiency-customer-experience</link><guid isPermaLink="false">67d091fd6ee571608c17a015</guid><pubDate>Tue, 11 Mar 2025 20:24:18 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/19b2e0_4e7b9963f43f4425a702b0af17a6ecf3~mv2.png/v1/fit/w_1000,h_768,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Pete Picciano</dc:creator></item><item><title><![CDATA[The Future of CX: Trends Shaping 2025 &#38; Beyond]]></title><description><![CDATA[Customer experience (CX) is evolving at lightning speed, driven by AI, hyper-personalization, and shifting customer expectations. With every]]></description><link>https://www.singlepoint.us/post/the-future-of-cx-trends-shaping-2025-beyond</link><guid isPermaLink="false">67d08a70427ecc2a6cf6b722</guid><category><![CDATA[Cybersecurity]]></category><category><![CDATA[Tech Innovations]]></category><category><![CDATA[AI]]></category><category><![CDATA[Business Growth]]></category><category><![CDATA[Digital Transformation]]></category><pubDate>Fri, 07 Mar 2025 07:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/19b2e0_0638bae280134926aa860227e4b9903c~mv2.png/v1/fit/w_1000,h_768,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Pete Picciano</dc:creator></item><item><title><![CDATA[What are the Top Cybersecurity Best Practices for Protecting Businesses and Customers?]]></title><description><![CDATA[Cyber threats are evolving, and businesses must take proactive steps to safeguard sensitive data.]]></description><link>https://www.singlepoint.us/post/what-are-the-top-cybersecurity-best-practices-for-protecting-businesses-and-customers</link><guid isPermaLink="false">67c74c65704201787db7870d</guid><category><![CDATA[Cybersecurity]]></category><category><![CDATA[Tech Innovations]]></category><category><![CDATA[Digital Transformation]]></category><category><![CDATA[Business Growth]]></category><pubDate>Tue, 04 Mar 2025 19:17:15 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/19b2e0_d67bd671b8f341d0acc5e020fb7d6865~mv2.png/v1/fit/w_1000,h_768,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Pete Picciano</dc:creator></item><item><title><![CDATA[Practical AI for SMBs: Affordable and Effective Solutions]]></title><description><![CDATA[For years, AI has been seen as a tool for large enterprises—big budgets, dedicated IT teams, and AI specialists analyzing data and creating ]]></description><link>https://www.singlepoint.us/post/practical-ai-for-smbs-affordable-and-effective-solutions</link><guid isPermaLink="false">67d085bba85b852b82ae866c</guid><category><![CDATA[Cybersecurity]]></category><category><![CDATA[Tech Innovations]]></category><category><![CDATA[AI]]></category><pubDate>Mon, 03 Mar 2025 07:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/19b2e0_c8e3a5ccfa8a435db10a7712018811df~mv2.png/v1/fit/w_1000,h_768,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Pete Picciano</dc:creator></item><item><title><![CDATA[AI in Contact Centers: Hype or Data-Driven Decision Making?]]></title><description><![CDATA[Artificial intelligence (AI) is transforming the way contact centers operate. From virtual agents to AI-powered agent assist tools, companie]]></description><link>https://www.singlepoint.us/post/is-ai-hype-or-reality</link><guid isPermaLink="false">67d08218b0621fdd36070ba8</guid><category><![CDATA[Cybersecurity]]></category><category><![CDATA[AI]]></category><category><![CDATA[Tech Innovations]]></category><pubDate>Sat, 01 Mar 2025 19:46:26 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/19b2e0_4c16a77bed6c4282bee3216363a099c9~mv2.png/v1/fit/w_1000,h_768,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Pete Picciano</dc:creator></item></channel></rss>