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Cost Optimization Without Sacrificing Quality
Fri, Jul 10
|Hosted on Zoom
Every customer interaction costs $5–$15 — but cutting costs doesn’t mean cutting quality. Join us for Cost Optimization Without Sacrificing Quality to learn smart workforce management strategies, discover how to streamline scheduling, and hear directly from Skip about the real ROI of WFM tools.
Time & Location
Jul 10, 2026, 12:00 PM – 12:30 PM MDT
Hosted on Zoom
About the event
Do More With Less—Without Compromising the Customer Experience
Every interaction has a cost.
Whether it's a customer call, support ticket, email, or chat, the true expense often goes unnoticed until inefficiencies begin impacting both your budget and your customer experience. With contact costs ranging from $5–$15 per interaction, even small inefficiencies can create significant financial drain over time.
The organizations that consistently outperform their competitors aren't simply cutting costs.
They're optimizing operations strategically—knowing exactly where to invest, where to streamline, and where cutting corners could do more harm than good.
Join Skip Picciano, Co-Founder & Co-President of SinglePoint Advisory, along with guest speakers Jacob Rawle and Cody Lauder of NICE CXone, for an insightful Quarterly Lunch & Learn focused on practical strategies that help organizations improve efficiency, maximize resources, and maintain exceptional customer experiences.