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Services

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AGNOSTIC

ECX uses the combined energy of people and technology to provide a clear picture of your CX team's ability to create an effortless customer experience.

 

ECX breaks through the complexity of CX data analysis to deliver clear results without favoritism to any service provider.

We keep vendors from bending the truth.

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CANDID

We will take a holistic view and provide a detailed solution.  

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Leveraging unique our people, your people and our research, we will asses, review and then report our results against call centers of similar size, scope and purpose to provide a relevant comparison and score card with a transparent and candid approach.  Hope you're ready for the truth!

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AGNOSTIC


CANDID


truSTED

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TRUSTED

What if we told you we created an Effortless Xperience with Fortune 30 organizations, start-ups and everything in between?

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ECX has empowered customer care teams of all sizes and can create a truly Effortless Experience for your customers and your agents as well.

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