Services

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Brand Loyalty

We forge and intensify connections between your brand and your customer by creating effortless customer experiences when they engage your customer care team.  

When your CX team makes engagement effortless, you are making agents better equipped and customers loyal.  

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Coaching

ECX can build up your people. Your customer experience will only be as good as your Leaders ability to lead and your agent's ability to create an effortless customer experience.

 

We offer in-person coaching, virtual coaching or a combination of both.

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Design

ECX will work with your team of Customer Care Stakeholders to identify the truth behind the Current State, remove Challenges, create Opportunities for Improvement before we agree upon any Future State.

Brand Loyalty

ECX can help drive revenue. We can discuss strategies to increase retention, loyalty and revenue expansion.

COACHING

ECX can build up your people. Your customer experience will only be as good as your Leaders ability to lead and your agent's ability to create an effortless customer experience.

DESIGN

We can design an

Effortless Customer Xperience without implementing new technology