Like a traditional X-Ray, ECX-Ray uses the combined energy of people and technology to provide a clear picture of your CX team's ability to create an effortless customer experience.
ECX-Ray breaks through the complexity of CX data analysis to deliver clear results.
Understanding the complexities of what makes up your customers' experiences is what we do best. ECX-Ray will take a holistic view and provide a detailed solution.
Leveraging unique software, we will asses, review and then report on up to 800 data points. We then benchmark your results against call centers of similar size, scope and purpose to provide a relevant comparison and score card.
What if we told you we hold the key to creating an Effortless Xperience with your customer as well as your customer care team?
ECX-Ray empowers you to create a truly Effortless Experience at a low price tag.
a painless test which produces images using high energy.