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CX Culture Assessment

ECX will take a comprehensive view of the current state of your culture (including your Work From Home strategy).


Then we consult with your team leveraging best practices in strategy, equipment, services, virtual performance management, virtual hiring and state of the art, remote training.


Management Assessment

ECX will assess the effectiveness of front line leaders measuring their ability to support virtual teams.

Typical items we measure within your CX environment include:

  • Virtual KPI reviews

  • Coaching and accountability

  • Engagement and team building

Sourcing and Hiring

 ECX Culture Assessments  will allow your customer care team to leverage:

  • Technologies for virtual sourcing and hiring

  • Use self-assessments for applicant opt-out

  • Interview guidance

  • Virtual on-boarding, digital signatures, I-9 completion

  • Remote Training leveraging Artificial Intelligence combined with a human touch

Kristy Thomas
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