CX Culture Assessment
ECX will take a comprehensive view of the current state of your culture (including your Work From Home strategy).
Then we consult with your team leveraging best practices in strategy, equipment, services, virtual performance management, virtual hiring and state of the art, remote training.
ECX will assess the effectiveness of front line leaders measuring their ability to support virtual teams.
Typical items we measure within your CX environment include:
Virtual KPI reviews
Coaching and accountability
Engagement and team building
Sourcing and Hiring
ECX Culture Assessments will allow your customer care team to leverage:
Technologies for virtual sourcing and hiring
Use self-assessments for applicant opt-out
Virtual on-boarding, digital signatures, I-9 completion
Remote Training leveraging Artificial Intelligence combined with a human touch