Given the opportunity to work together, we will assess Current State, Challenges, Opportunties for Improvement and set a path for a Potential Future State while avoiding risks.

Skip Picciano
Managing Partner

Skip Picciano started as a call center agent taking over 100 calls per day. He then went to work for the largest call center vendors in the Gartner Magic Quadrant. 

Skip has earned trust with Hunter Douglas, Goodyear, Empire Today, HomeAdvisor, Angie's List, FirstBank, Wells Fargo, dozens of Fortune 500 organizations as well as start-ups looking for expertise around contact center solutions. 



Michael Del Signore

Michael Del Signore is a strategic Technology Leader with 30+ years of experience supporting global organizations. He has held executive roles in Contact Center Technology with some of the largest Fortune 100 organizations in the world. Michael has managed numerous multi-million dollar projects including Major Transformations & Moves, Contact Center Platform Implementations,

Brock Aldred

Brock is a contact center/tech veteran having worked with both the largest contact centers solutions on the planet.  


Brock brings 20+ years of experience with significant, documented expertise in all aspects of telecom, IT, unified communications and contact center. Brock is family first and team driven.

Shanda Hartman-Zavalsky

Shanda led the professional service organizations of Arthur Andersen, Ernst & Young, Dorsey & Whitney and Brownstein Hyatt Farber Schreck. Shanda works with both individuals and teams designing and implementing successful marketing and business development initiatives. 


Shanda has customized marketing strategies based on industry niche, development coaching, metrics tracking, direct marketing, social media engagement, new service offering implementation, event planning and team integration.

Kristy is a subject matter expert in translating technology for prospective customers so the solution fits into their current business and adds value. Kristy is a strong believer that implementing new technology into a business doesn’t have to be disruptive.

Kristy Thomas